All orders are processed by the warehouse within 24 working hours.

Delivery is then made at the price and within the deadlines of the chosen delivery method:

• FOR FRANCE

- STANDARD DELIVERY to your home with signature - by Colissimo

Receipt within 3 business days from shipment from warehouse.

Please note, the post office keeps your package for 15 days from notification of delivery.

- EXPRESS DELIVERY to your home with signature - by Chronopost

Reception within 24 working hours from dispatch from the warehouse.

Orders placed before 12:00 p.m. are shipped the same day - excluding Fridays, weekends and public holidays.

- WITHDRAWAL FROM A RELAY POINT

Reception at the relay point within 3 to 8 working days from dispatch by the warehouse.

NB: the choice of collection point is made after payment.

Please note the point keeps your package for 6 days from notification of its availability.

- CLICK & COLLECT

You can also collect your order in our store in Paris, 117 rue de Turenne - 75003.

Every week, order until Tuesday midnight and collect your order from the following Friday between 11 a.m. and 7 p.m. at 117 rue de Turenne 75003 Paris.

Please note , orders placed after Tuesday midnight will be delivered on Friday of the following week.

Also, clearly distinguish the possibility of collecting your order by click & collect from availability in store! When an item is on pre-order, it is not available in store but you can collect it in store when it becomes available.

For information, we keep your package for 1 month from notification of its availability.

• OUT OF FRANCE

- STANDARD DELIVERY to your home with signature – by Colissimo

Receipt within 3-8 business days from the time the order is shipped from the warehouse.

- EXPRESS DELIVERY to your home with signature – by Chronopost

Reception within 48 working hours of shipment from the warehouse.

Orders placed before 12:00 p.m. are shipped the same day - excluding Fridays, weekends and public holidays.

Please note , outside mainland France, customs or import taxes may apply upon receipt of your order, at your expense.

If you have questions,
do not hesitate to contact us by email: hello@lucasdutertre.com or telephone: 0142364207 from 10 a.m. to
6 p.m. French time Monday to Friday.

Christmas delivery 🎄:

For delivery before December 24, you can order:

IN FRANCE

- Colissimo at home or at a relay point until December 18 midnight.

- Express until December 19 midnight.

- Click and Collect until December 19 midnight.

OUT OF FRANCE

- Express until December 18 midnight.

RETURNS are free from France and Europe (excluding UK, Norway, Switzerland & Denmark) for all products (except mattresses). You have 14 days from receipt of your package to send us your return request.

If you have questions,
do not hesitate to contact us by email: hello@lucasdutertre.com or telephone: 0142364207 from 10 a.m. to
6 p.m. French time Monday to Friday.

After confirming your order, you will receive a confirmation email including the invoice. Don't hesitate to check your spam. We are also available at hello@lucasdutertre.com

Once your order has been validated, it is not possible to add or delete items or modify one model for another.

Once your order has been shipped and taken care of by the chosen carrier, you will be able to follow its delivery with the tracking number received by email.

How do pre-orders work?

When an item is on pre-order, we tell you the estimated delivery date. Please note, we do not separate the sending of orders. If you have another item that is not pre-ordered in your cart and you are in a hurry, we recommend placing two separate orders. In any case, do not hesitate to ask us for more details on: hello@lucasdutertre.com

If you find the pre-order time long for cash flow, payment in 3 or 4 installments is without constraint and possible with Alma at the time of payment.

All our products are machine washable with a mild detergent. However, we recommend that you do the first washes separately or add an anti-fading wipe.

For throws, they can be machine washed or dry cleaned. They can also be put in the dryer. Don’t hesitate to slide a tennis ball into the drum to “beat” the filling.

You often break up, but why does it take so long?

We understand your impatience but our craftsmen follow the pace of their expertise, they do their best.

It is possible to pay for your order by credit card (Visa, Mastercard, American Express and Bancontact) or via Paypal. Your bank account will be debited as soon as your order is validated on our eshop.

Banking transactions carried out on our eshop are processed by our partner Mollie (for Visa, Mastercard, American Express and Bancontact) which offers a strict security system.

Click on "My account" at the top right of the home page then click on "create an account".
Fill in all the information necessary to create your account. If, despite this information, you encounter difficulties, we invite you to contact us by e-mail:
hello@lucasdutertre.com
In your account you can subscribe to our newsletter. By subscribing to our newsletter, you will be notified of new products, restocking of items and our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.

On your Lucas du Tertre account, you will find the report of your purchases in the “My orders” section.